Refund policy

Return & Refund Policy

Last updated: October 10, 2026

We want you to love what you order from WarmWhimsy. If something isn't right, here is how we handle returns and refunds.

Returns You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. Because some items are fulfilled by our partner suppliers, your return may be sent to the supplier's address rather than ours. We will give you the correct return instructions when you contact us.

How to start a return Email us at mohamedsbussiness@gmail.com with your order number and the reason for the return. We will reply with next steps. Please do not send items back before we confirm the return address.

Damaged, defective, or incorrect items If your order arrives damaged or defective, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund, including original shipping.

Refunds Once your return is received and inspected, we will refund the item price to your original payment method. Refunds are usually processed within 5 to 10 business days, and your bank may take additional time to post the credit. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

Non-returnable items Items that have been used, washed, or damaged after delivery, and candles that have been burned, cannot be returned.

Cancellations Orders can be cancelled before they ship. Contact us as soon as possible and we will do our best to stop the order. Once an order has shipped, our return policy applies.

Questions Contact us at mohamedsbussiness@gmail.com.